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Electronic Bill Payment Service Agreement

The University Hospitals Health System, Inc. (“UH”) Website is an on-line bill viewing and payment service (the “Service”) provided by UH and its Licensors, including Internet Payment Exchange, Inc.

Please read this Electronic Bill Payment Service Agreement (“Agreement”) carefully before accessing or using the Service. By accessing or using the Service, you agree to be bound by the terms and conditions below. If you do not accept the terms and conditions of this Agreement, you may not access or use the Service. UH may modify this Agreement from time to time, and such modifications shall be effective immediately upon posting of the modified Agreement. By continuing to access or use the Service following such modifications, you agree to be bound by the modified Agreement.

Bill Viewing and Payment Services. By accessing the Service, you authorize (1) UH to establish and maintain your bills and payment authorizations and (2) UH to process your payments according to your instructions.

When UH receives a payment authorization, you authorize UH to charge your transaction account and remit funds on your behalf so that the funds arrive as close to the business day designated by you as reasonably possible. While it is anticipated that UH will complete most transactions within twenty-four (24) hours of the day designated, it is understood that due to circumstances beyond the control of UH, particularly delays in handling and posting payments by slow-responding companies or financial institutions, some transactions may take a day or even a few days longer. For this reason, it is recommended that all payment authorizations be received by UH at least three (3) business days before the actual due date, not the late date. UH will use reasonable efforts to process all your payment authorizations promptly and properly. However, the risk of incurring and the responsibility for paying any and all late charges or penalties shall be borne by you.

Authorization of payment of taxes or court-directed payment through the Service is prohibited.

Password and Security. The Service will be accessible through a password chosen by you. You agree not to give or make available your password to any unauthorized individuals. If you believe that your password has been lost or stolen or that someone may attempt to use your password without your consent or has authorized payments without your permission, you must notify UH at once.

You must not restrict or inhibit any other user from using the Service. You may not send any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, threatening, offensive, or otherwise objectionable information of any kind. You may not use the Service to conduct any illegal activity or solicit the performance of any illegal activity, including without limitation the U.S. export control laws and regulations.

Your Liability for Unauthorized Transfers. In the event your password has been lost of stolen, you shall use your best efforts to notify UH immediately. Notifying UH is necessary in order to prevent someone from using your password without your permission.

In the Event Your Bank Returns a Transaction. In using the Service, you are requesting UH to make payments for you from your designated transaction account. If your financial institution, or the holder of the account from which you have designated payment, is unable to process a transaction (for example, there are not sufficient funds in your account to cover the transaction), the transaction may not be completed.

Types of Payments and Limitations on Payees. You may use the Service to authorize payment from an account that you designate. UH reserves the right to refuse to pay any person or entity to which you may direct a payment. UH is obligated to notify you promptly if they decide to refuse to pay a person or entity designated by you. This notification is not required if you attempt to pay tax or court-related payments, which are prohibited under this Agreement.

Charges. As a customer of the Service, you will not be charged by UH for receiving a bill electronically or for payment authorizations that you choose to send electronically. There may be a charge for additional transactions and other optional services, but not without your prior written consent.

Payment by check. When you provide a check as payment, you authorize University Hospitals to use information from your check to make a one-time electronic funds transfer from your account or to process the payment as a check transaction.

Copyright. The contents of the documents are copyrighted under the United States copyright laws. The owner of the copyright is UH. You may download or print portions of material from the Service solely for your own non-commercial use. You may modify such portions as necessary for your personal use. Any other copying, redistribution, retransmission to any other entity or publication of any viewable material is strictly prohibited without the express written consent of UH. You also agree not to change or delete any proprietary notices from materials downloaded from the Service.

EXCLUSION OF WARRANTIES. UH IS PROVIDING THE SERVICE “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON INFRINGEMENT AND TITLE. UH DOES NOT WARRANT THAT THE SERVICE IS ERROR-FREE, OR THAT ACCESS TO AND USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

LIMITATION OF LIABILITY. IN NO EVENT SHALL UH OR ITS LICENSORS OR SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES) ARISING OUT OF THE DELIVERY, PERFORMANCE, OR USE OF THE SERVICE, WHETHER INCURRED BY YOU OR ANY THIRD PARTY, EVEN IF UH OR ITS LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OR MAY OTHERWISE KNOW OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions prohibit exclusion or limitation of liability for implied warranties or consequential or incidental damages, so the above limitation may not apply to you. You may also have other legal rights that vary from jurisdiction to jurisdiction.

Assignment. You may not assign this Agreement to any other party. UH may assign this Agreement to any directly or indirectly affiliated company. UH may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.

General. This Agreement is governed and shall be construed in accordance with the laws of the State of Ohio, excluding its conflict of law rules. This Agreement constitutes the entire agreement between UH and you concerning the Service. If any provision of this Agreement shall be held to be unenforceable that provision will be enforced to the maximum extent possible, and the remaining provisions of this Agreement will remain in full force and effect.