Visitor Services at University Hospitals Parma Medical Center

Having to visit a hospital can be a stressful time. Knowing how to prepare in advance and having access to resources that provide guidance can help relieve some of that anxiety. Learn more about features and services available to visitors at UH Parma Medical Center.

Visiting Hours at UH Parma Medical Center

At UH Parma Medical Center, we understand that visits with family and friends are an important part of a patient's recovery. We established our visiting guidelines to ensure families are able to visit their loved ones while maintaining the comfort and well-being of all patients.

  • General Visiting Hours: Daily, 11:30 a.m. – 8:30 p.m.
  • Heart Center & Intensive Care Unit Visiting Hours: Daily, 11 a.m. – 2 p.m. and 5 – 8 p.m.
  • Behavioral Center for Older Adults Visiting Hours:
    • Monday – Friday 12 – 1 p.m. and 5 – 7 p.m.
    • Weekends and Holidays 12 – 2 p.m. and 5 – 7 p.m.

Phone Directory

Please refer to the UH Parma Medical Center phone directory to find direct numbers for the various departments and areas within UH St. Parma Medical Center. If you are unsure of which number you need or have general questions, please call the Information Desk at 440-743-3000.

Please note that patient room numbers and direct telephone numbers are provided by the Information Desk unless the patient requests that this information not be released.

Dining at UH Parma Medical Center

UH Parma Medical Center’s Cafeteria is located on the ground floor between the Auditorium and the main elevators. The Cafeteria offers hot meals, healthy choice entrees, as well as carry-out deli and salad selections.

The daily menu is available on the menu hotline at 440-743-4321.

Cafeteria Hours of Operation

Weekdays: 6:30 a.m. – 7 p.m.
Weekends and Holidays: 6:30 a.m. – 6:30 p.m.
Full Service Breakfast: 6:30 – 10 a.m.
Full Service Lunch: 11 a.m. – 1:30 p.m.
Full Service Dinner: 4 – 7 p.m.

NOTE: The Cafeteria is closed from 2:30 – 4 p.m. every day.

Vending machines are also located in the Emergency Room waiting area and are available 24 hours a day.

Healing Grounds Coffee Shop

If you have a taste for more unique coffees, smoothies and other treats, visit Healing Grounds, located in the main lobby. Hours are weekdays, 7 a.m. – 8 p.m., and on Saturday from 8:30 a.m. – 3:30 p.m.

Gift Shop

Located just off the main lobby near the hospital's entrance, our Gift Shop is operated by the Parma Hospital Auxiliary. Choose from fresh flowers or balloons, plus a large selection of jewelry, inspirational items, and seasonal items to brighten any patient’s day. We accept cash, Visa, Mastercard and Discover.

Hours of Operation

Monday – Friday: 9 a.m. – 7 p.m.
Saturday and Sunday: 12 – 3 p.m.

Contact the Gift Shop

For information about the products available at the Gift Shop or to place an order for in-hospital delivery, please call 440-743-GIFT(4438).

Smoke-Free Environment

For health and safety reasons, smoking is not permitted on the hospital campus.

The hospital does not restrict visitors based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression; but may be restricted based upon the patient's condition or area.