Visitor Resources and Services at University Hospitals Elyria Medical Center

As part of our commitment to making a visit to UH Elyria Medical Center as pleasant an experience as possible, we strive to provide patients and visitors to our facility with the resources they need to prepare in advance, including:

Visiting Hours at UH Elyria

Generally, patients will be allowed two visitors at a time. Departments may grant exceptions based on special situations.

General Visiting Hours

Noon – 8 p.m. (no restrictions on children under 16 if accompanied by an adult)

Pediatric Visiting Hours

  • 11 a.m. – 8 p.m. (12 years and older).
  • Parents may visit at any time.
  • Children 12 years of age and younger, accompanied by an adult, may visit from 2 – 3 p.m. and from 7 – 8 p.m.

Family Birth Center Visiting Hours

  • Each patient’s husband, father of the baby, significant other and grandparents of the new baby may visit anytime.
  • Siblings may visit anytime, if accompanied by an adult.
  • Friends and general visiting is from noon - 8 p.m.

MICU/SICU Visiting Hours

Because of the nature of medical intensive care or surgical intensive care units, visiting hours are restricted. Refer to critical care visitor's pamphlet at the MICU/SICU nursing unit desk.

Mental Health Unit:

  • Daily from 2 – 4 p.m. and 6 – 8 p.m.
  • No children under the age of 14 are allowed on the unit. All packages must be checked at the nursing station.

Visitation Policy

At UH Elyria Medical Center, family members and significant others are not viewed as visitors and are welcome to be with patients in accordance with patient preference. Our visitation policy is intended to ensure the safety of patients, families, employees and visitors of the hospital.

General Patient Visitation Guidelines

  1. Patients define people who are integral to their wellbeing. This may include, but is not limited to: spouse, domestic partners of the same or opposite sex, family members, and friends, regardless of race, color, religion, national origin, age, gender, gender identity, sexual orientation and/or disability. Consent for visitation may be withdrawn at any time by the patient. At the discretion of the staff, the physician, or law enforcement, visitation may be restricted due to the clinical condition of the patient, concerns for the patient’s wellbeing, safety/security of other patients, and/or unusual activity in the department that temporarily is contrary to visitation.
  2. If requested by the patient, his/her name will be omitted from the daily census report provided to Patient Information and Communications Department.
  3. Under certain circumstances (i.e., communicable disease outbreak, disaster situation), hospital visitation may be restricted for patient safety reasons.
  4. Generally, patients will be allowed two people at a time in a semi-private room. Departments may grant exceptions (i.e., Maternity, Pediatrics, etc.) based on special situations (i.e., condition of the patient). Departments granting exceptions will be responsible for informing visitors of the normal procedures for visitation. The charge nurse will be responsible for notifying the front desk information area.
  5. Visitors should conduct themselves in an appropriate manner to ensure patients are not disturbed and their privacy is protected. Visitors may be asked by a Safety/Security officer to leave the premises of the hospital if their behavior is inappropriate.
  6. Children under the age of 16 years accompanied by an adult are allowed visiting privileges on the medical and surgical units unless otherwise determined by the patient’s condition. Children 16 years or older need not be accompanied by an adult.
  7. Patients wishing to visit other patients in the hospital should discuss the risk and benefits with their primary nurse. An order should be obtained from their attending physician and permission from the nurse in charge of the unit to be visited. The patient must be well enough to go without a nurse, except in unusual circumstances, then a nurse will accompany the patient.

Additional Guidelines

  1. No pets are allowed in the hospital unless special arrangements have been made.
  2. Regular visiting hours for patients are generally from noon to 8 p.m. daily to allow patients optimum rest. Patients may receive visits outside of these hours; however, visitors arriving after 8 p.m. will be asked to provide a photo ID so that they may be logged as in the facility by Security.
  3. Specialty departments (Maternity, Behavioral Health, and Pediatrics) may limit visitation based on the wellbeing of the patient population. Please refer to the current individual department policies for further guidance.
  4. Employees are expected to comply with all visitation guidelines. Employees, students, and educational observers may be in the hospital before and after their scheduled work hours for business reasons (training, human resources, etc.) or to be with patients as part of their support group. Loitering before or after work hours or during unscheduled hours is not permitted.

Birth Center Visitation Policy

At UH Elyria Medical Center, we understand how important it is to share this special time with family and friends. Our medical staff will assist patients in designating a list of their visitors. Each patient is at liberty to withdraw consent for visitors at any time. Likewise, based on clinical needs, visitors may be limited at the discretion of our medical staff.

Because UH Elyria Medical Center is committed to patient and newborn safety, our staff adheres to the following general guidelines, which protects patient privacy while allowing caregivers to have access to the patient during the critical stages of labor. The health of the mother and baby are the first priority of our staff, and overcrowded labor and delivery rooms may impede the safe delivery and care of the newborn.

To create the best birthing experience possible, UH Elyria Medical Center observes the following visitor guidelines:

  • There may be up to three visitors present for delivery: the husband or father of the baby, one significant other of the patient’s choosing and a labor coach.
  • After delivery, husbands or father of the baby, one significant other of the patient’s choosing and grandparents are welcome to visit anytime the mother desires.
  • General visitation, including extended family and friends, occurs during the hours of 12 p.m. – 8 p.m. Only four visitors are allowed per room at one time (not counting the husband or father of the baby). Others may wait in the outside area.
  • Visitors waiting their turn must remain in the designated area. For the safety and security of the mothers and newborns in our unit, waiting in hallways is not permitted.
  • Siblings are welcome to visit or spend the night anytime under the supervision of an adult visitor other than the patient.
  • Due to increased infection control risks for the newborn, no children under the age of 12 are allowed unless they are siblings of the newborn baby.
  • During periods of seasonal respiratory illness, visitation may be limited by our staff to protect the health of mothers and babies.
  • All visitors will be instructed to wash their hands or use foam cleanser when entering a patient room, nursery or Special Care Nursery (SCN).
  • The Special Care Nursery has special visitation hours; contact the SCN for more information.
  • The admission and discharge entrance should only be used for the expectant mom and father of the baby and/or significant other of the patient’s choosing upon arriving at the hospital for delivery and for discharge. This is done to promote overall safety of the unit and security of the newborns.
  • Entrances to the hospital are locked at 8:30 p.m. Husbands/father of the baby, one significant other of the patient’s choosing and grandparents must come through the Emergency Care Center entrance, show ID, sign in and receive a pass prior to being admitted into the Family Birth Center.

Visitors should conduct themselves in an appropriate manner to ensure patients are not disturbed and privacy is protected. Visitors may be asked by a Safety/Security officer to leave the premises of the hospital if their behavior is inappropriate. Hospital personnel are expected to ensure visitors adhere to all visitation privileges and may ask for a visitor to leave the hospital when their behavior becomes inappropriate for a care environment.

Visitation During Medical Triage

Our triage area is a space where medical priorities are determined based on the conditions of arriving patients. Due to limited space and privacy of other patients in the triage area, patients awaiting triage may have one visitor of her choosing plus children, if necessary, until other arrangements can be made. No food or drinks are permitted in the triage area.

Phone Directory

To contact departments within UH Elyria Medical Center, please refer to our phone directory.


Gates Pharmacy is located in the Gates Medical Building on UH Elyria Medical Center’s campus. Gates Pharmacy also provides online services, including:

  • Prescription refills
  • Real-time reviews of medication profiles

Pharmacy Hours

Monday – Friday: 8:30 a.m. – 6 p.m.
Saturday: 9 a.m. – 1 p.m.

For easy refill convenience, please access the Gates Pharmacy online to order your refills.

Access Free Wi-Fi

UH Elyria Medical Center offers free wireless high-speed internet for patients and visitors. To connect, please follow these steps:

  1. Turn on your WiFi-enabled device: smartphone, tablet or laptop.
  2. Connect to the wireless network UH_Guest.
  3. Launch the web browser and go to the website
  4. Read the user agreement and click Accept.
  5. If you do not see a UH welcome page, you may need to configure the SSID or network name to UH_Guest.

Gift Shop

UH Elyria Medical Center’s Gift Shop offers a unique collection of gifts, flower arrangements and cards, magazines, books and sundries. The shop is run by UH Elyria Medical Center Auxiliary and all proceeds are invested in patient care services.

The Gift Shop is conveniently located on the first floor off of the main lobby with the following hours of operation:

Monday – Friday: 9 a.m. to 7 p.m.
Closed Saturdays and Sundays

For questions about the UH Elyria Medical Center Gift Shop or to place an order, please call 440-326-4610.

The Chapel

The Chapel at UH Elyria Medical Center is available 24 hours a day, 7 days a week. It is located on the first floor across from Cascade Perk, the hospital's coffee shop.

Smoking Policy

For the health and safety of our patients and staff, UH Elyria Medical Center is proud to be a smoke-free campus. Visitors, patients and team members are asked to refrain from smoking while inside the hospital or at any time while on UH Elyria Medical Center’s campus.

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