Patient Non-Discrimination Policy at University Hospitals Elyria Medical Center

UH Elyria Medical Center considers itself as a partner in a patient’s hospital care. All employees are to respect the rights of patients. Patients will be treated without regard of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability or ability to pay.

Non-Discriminatory Access to Medical Care

Patients have the right to be given impartial access to treatment or accommodations that are available and medically indicated, regardless of race, creed, sex, national origin, sexual orientation, gender identity, or sources of payment.

Respect and Dignity for Patients

Patients can expect considerate, respectful care at all times and under all circumstances. Care will include consideration of psychosocial, spiritual and cultural variables. Patients may, with their consent, receive visitors whom you designate including, but not limited to: Spouse; domestic partners of opposite or same sex; family members; or friends, regardless of sexual orientation or gender identity. Patients may withdraw this consent at any time.

Contact Information for Problems and Concerns

If patients have questions, problems or concerns and would like further explanation about them, they should be encouraged to discuss this with the appropriate physician, nurse, the nurse manager for the unit in which they are receiving care, or other health care worker. Patients may also direct verbal complaints and grievances to us via our Patient Complaint Hotline at 440-329-7391. Written complaints or grievances should be mailed to us at:

University Hospitals Elyria Medical Center
630 East River Street
Elyria, OH 44035
Attn: Patient Complaints

Patients also have the right to contact:

Ohio Department of Healthcare Standards and Quality
246 North High Street
PO Box 118
Columbus, OH 43216-0118
Phone: 800-342-0553

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610

Responding to Complaints

When a verbal complaint cannot be resolved immediately, or when a verbal complaint or grievance requires investigation or follow-up, the response to the complaint will be made in writing. When a complaint or grievance is presented in writing, the response will be made in writing as well. UH Elyria Medical Center will provide the patient with notice of its decision, the name of the hospital contact person, the steps taken on behalf of the patient to investigate the grievance, the results of the grievance process and the date the grievance was completed. Our goal is to respond within seven days following receipt of the complaint or grievance, and to resolve the complaint or grievance within 30 days.