Requests for refills should be left on your primary physician's nurse line. Be sure to include your name or the child's full name, date of birth, a phone number where you can be reached in case of a question, the name and dosage of the medication and your pharmacy's name and number. You may be asked to schedule a follow up visit before a medication is refilled if deemed necessary by the physician. Refill requests should be made 5 days before the prescription is due to run out. Prescriptions for controlled substances such as ADHD medications, must be picked up at the office. Other prescriptions will be sent by e-mail to your pharmacy, normally by the end of the day.
Our electronic medical record allows us to e-prescribe any prescriptions at your appointment within seconds. This will allow us to keep better track of all medications you are currently or have been taking, even if prescribed by another office. For prescription refills please try to give as much advance notice as possible; feel free to leave a message for the nurse, we ask that for most refills your child's physical is up-to-date.
Medications that are more closely regulated by the FDA have different requirements for prescribers. We are required by law to see your child regularly to monitor medication use and usefulness.
- Specialist Referrals
Based on medical necessity, your primary care physician will be able to refer you to a specialist. However, a referral cannot be made without an evaluation by your primary care physician.
If you go to a specialist without a referral, your specialist claim may be denied by your insurance company and the bill will become your responsibility. Due to contractual obligations with your insurance company, we cannot backdate or give you retroactive referrals.
- Manage Your (and/or Your Child's) Health Record
Manage Your Health Record
You have the ability to access your health information online from any computer, tablet or smart phone, using University Hospitals Personal Health Record (PHR). This system allows you to receive lab and radiology results, email a doctor, refill a prescription, request or change appointments and so much more – all from the comfort of home or on-the-go, available 24/7.
Manage Your Child's Health Record
As a parent or legal guardian you have the ability to access your child's online health information. Visit the Parent/Guardian Access section under MyUHCare to learn more.
- After Hours & Emergencies
If an emergency should arise, please call 911. Emergencies are considered to be those conditions that are life-threatening; loss of consciousness, severe bleeding, seizure, etc.
If you need to go to a Convenient Care
Locate a convenient care near you.
If you need to go to an Urgent Care
Locate an urgent care near you.
If you need to go to an Emergency Room
Locate an ER near you.
Please call 440-892-6424 and your call will be forwarded to the 24-hour UH Rainbow Advice Center at UH Rainbow Babies & Children's Hospital. One of their RN's will be happy to help you assess your situation and page the doctor on-call if needed.
- Insurance Information
Always bring your current insurance card with you to all appointments. New or prospective patients should check our list of accepted insurance carriers and confirm that the practice is in-network by contacting their insurance company or by calling our customer service department at 216-383-0100 or 1-800-589-6006.
We participate with Medicare, accept Medicare assignment, and will bill Medicare for you. If you have supplemental insurance please bring that information with you to your appointment. You may be responsible for a portion of your charges such as Medicare deductible and co-insurance.
UH Westshore Primary Care has a policy in place to help you if you have no insurance or if you have a large balance that you need assistance with. Please contact our billing office directly at 440-617-1823 or ask your physician's staff. They can provide you with the details and the necessary paperwork.
- Buckeye Community Health
- First Health
- Great-West Health Care
- Health Net/Tricare
- Medical Mutual
- Ohio Health Choice
- Ohio Preferred Network
- PPOM (also known as Cofinity)
- Rail Road Medicare
- Avon Lake
- Detroit Road
- Fairview Park
- Family Medicine Center
- Hale Street
- North Ridgeville
- Westlake Health Campus
- Westshore Midwifery Associates
- Westshore Women’s Health
- Medical Records
UH Westshore Primary Care provides copies of medical records to patients, specialist and primary care physicians at the patients request utilizing the services of Diversified Medical Records. Please select the link below to obtain copies of your records from your primary care physician’s office.
- General Contact Information
If you need help finding a physician or have any other questions regarding University Hospitals Westshore Primary Care, please contact:
- Hospital Affiliations
- Nursing Home Affiliations
Our physicians visit and provide medical care for residents at area nursing homes and senior centers, including:
- Westlake Village
- Normandy Manor
- O’Neill Healthcare- Bradley Bay
- Huntington Woods
- Rae Ann Suburban
- Lutheran Home
- Towne Center
- St. Mary of the Woods
- Joshua Tree
- The Woods at French Creek
- Avon Oaks