UH Rainbow KidsFirst Pediatrics Patient Information
The office staff at University Hospitals Rainbow KidsFirst Pediatrics works hard to ensure patient comfort and convenience. To help you better understand our office operations, we have included the information you need about our hours, locations, appointments, insurance acceptance and billing below.
- Scheduling Appointments
To schedule an appointment, please call 440-918-0501 during our regular business hours:
Monday – Friday: 8 a.m. – 5 p.m.
Saturday: 8 a.m. – noon (may close earlier/later, depending on patient needs)
We understand occasional circumstances prevent you from keeping your scheduled appointment. If possible, please notify our office in advance if you are running late or unable to make your appointment. Our scheduling coordinators will do their best to reschedule you promptly.
- Forms & Policies
We strive to complete forms that are required for school, camp, sports, jobs, etc. as soon as possible, but due to the volume of forms we receive and our focus on immediate health needs of our patients, we require seven (7) business days to complete them. Most forms have sections to be completed by the guardian and/or patient, and this information must be completed before we can accept the form, and the patient must be up-to-date on recommended check-ups. The chart is reviewed by one of the medical staff, and often by your physician, before a form can be completed. Your form can be held for pickup, faxed, or mailed if a self-addressed, stamped envelope is provided.
UH Rainbow KidsFirst Pediatrics Office Forms:
- Forms must be completely filled in by the parent, including exact name of medications on the bottle and form, ie: pill, liquid, and dosage.
- If your child is seen by a specialist, please have the specialist sign the forms.
- Patient Registration Form
- Pediatric Health History
- Parent/Guardian Consent to Treat Minors
- UH General Consent Form
- Parent/Guardian Personal Health Record Account Request Form
- Authorization for Release of Medical Information
Forms for Daycare, School, Sports, Jobs, and Camp:
We strive to complete forms as soon as possible, but due to the volume of forms we receive and our focus on immediate health needs of our patients, we require seven (7) business days to complete them. Most forms have sections to be completed by the guardian and/or patient, and this information MUST BE COMPLETED (including exact names of medications and the form, ie. pill, liquid, etc) before we can accept the form, and the patient must be up-to-date on recommended check-ups. The chart is reviewed by one of the medical staff, and often by your physician, before a form can be completed. If your child is seen by a specialist, please have the specialist sign the forms related to the condition or medication.
Your form can be held for pickup, faxed, or mailed if a self-addressed, stamped envelope is provided.
- After Hours Support
Should you need to contact a pediatrician outside of our regular business hours, please call the UH Rainbow Call Center at 216-983-0303.
UH Rainbow KidsFirst Pediatrics offers a full array of services to help your child maintain good health. Conditions we treat include:
- Chronic conditions
- Ear infections
- Genitals and urinary tract conditions
- Heart conditions
- Learning/developmental disabilities
- Sports injuries
- Strep throat
- Whooping cough
- Preparing for Your Visit
If you're preparing for your child’s first visit, you can do a few things to help expedite the appointment. Please provide the following information when you arrive for your visit:
- Insurance cards
- Complete immunization records
- Medical records from your previous pediatrician
- Prenatal Appointments
We strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you have about our practice or your new child. Please call 440-918-0501 to schedule an appointment.
- Sick Visits
If your child is sick and needs to see a doctor, we will do everything we can to schedule an appointment as soon as possible. Please call 440-918-0501 to schedule.
- Well Child Visits
It is also important to schedule well-child-care exams regularly, beginning in infancy. Also called well-care visits or checkups, these routine examinations provide the best opportunity for the doctor to observe the progress of your child's physical and mental growth and development; to counsel and teach parents; to detect problems through screening tests; to provide immunizations, and to get to know one another. Well-care visits are strongly recommended as part of preventive pediatric care. Well-child visits are also a good time for parents to raise questions and concerns about a child's development, behavior, nutrition, safety and overall well-being.
The American Academy of Pediatrics recommends this schedule for routine well-care visits:
- 3 – 5 days
- 1 month
- 2 months
- 4 months
- 6 months
- 9 months
- 12 months
- 15 months
- 18 months
- 24 months
- Once a year after age 2
Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to the American Academy of Pediatrics, vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90 percent. If you're apprehensive about vaccinations, please do not hesitate to contact our office.
- Manage Your Child's Health Record
As a parent or legal guardian you have the ability to access your child’s online health information. Visit the Parent/Guardian Access section under MyUHCare to learn more.
- Pay Your Bill
You can now quickly and easily pay your provider bill online using our convenient online bill pay tool.
Our electronic medical record allows us to e-prescribe any prescriptions at your appointment within seconds. This will allow us to keep better track of all medications you are currently or have been taking, even if prescribed by another office. For prescription refills please try to give as much advance notice as possible; feel free to leave a message for the nurse, we ask that for most refills your child's physical is up-to-date.
Medications that are more closely regulated by the FDA have different requirements for prescribers. We are required by law to see your child regularly to monitor medication use and usefulness.
- Insurance and Billing
If we are contracted with your insurance company, we will file the claim for you. Copays are due at the time services are rendered, co-insurance and deductibles will be billed to you once your insurance processes the claim. Any balance over 30 days will accrue interest. We accept checks, cash or credit cards as payment options.
Please call us for information specific to your insurance company and plan.