General Visitor Information

We believe in patient- and family-centered care and fully understand that patients benefit from family and friends visiting them in the hospital. However, to help protect everyone during the COVID-19 outbreak, we must restrict who enters our buildings. No visitors are allowed in many of our buildings.

Visitor restrictions depend on diagnosis and where patients are cared for. Restrictions may change based on the COVID-19 outbreak.

This is a challenging time and it can be hard not to have visitors. If you are a patient, we suggest you bring a smartphone or laptop to help communicate with the important people in your life. If you do not have access to a smartphone or laptop, tell us so we can try to help.

All Visitors Wear a Mask

UH has implemented universal masking guidelines, which means everyone in all facilities -- including patients, employees and visitors -- must wear an isolation mask. We will provide this special mask to those who do not have one. Visitors who cannot or will not wear a mask at all times will not be allowed to enter or remain in any UH facility.

Screening for All Visitors

Every person -- including patients, employees and visitors -- coming to any UH facility will be screened as they enter the facility.

To pass visitor screening at all facilities you must:

  • Have temperature screen of less than 100.0 degrees and
  • Be free of flu-like symptoms -- no cough, no shortness of breath, chills, muscle pain or sore throat. 
Any visitor who screens positive may not enter the UH facility.

Restrictions for Everyone Visiting Patients

The visitor shall wear a mask at all times, including in the patient room.

The visitor shall remain in the patient’s room throughout the visit, except for brief periods of respite (e.g. food delivery/cafeteria).

When the visitor leaves the patient room, the visitor is expected to perform hand hygiene, observe physical distancing, wear a mask and wash hands thoroughly before re-entering the patient’s room.

If the visitor leaves the hospital property, they will be re-screened upon re-entry.


  • Patients with confirmed COVID-19: No visitors will be allowed, with no exceptions other than end-of-life care (see below).
  • Patients on general medical floors, inpatient acute rehab floors, inpatient psychiatric floors and intensive care units: May have one same adult visitor per day.  
  • Seidman Cancer Center patients:
    • No visitors for patients on Seidman 3 (Blood and Stem Cell Transplant Unit) except on the day of discharge.
    • One adult visitor per day will be allowed on Seidman 4, 5 and 6, from 2 p.m. to 6 p.m. Monday through Friday, and 10 a.m. to 2 p.m. on Saturday and Sunday. This must be the same person every day.
    • One visitor may accompany a patient in the Seidman outpatient facilities.
  • UH Rainbow patients:   
    • May have the same two adult visitors for the duration of the patient's stay.
    • Both visitors will be allowed to spend the night with the patient.
    • Patients being treated for suspected or positive COVID-19 may have one visitor and must wear appropriate personal protective equipment. The visitor and will be supported to stay with the patient in their room for the patient's stay.
  • Maternity patients: May have one adult visitor during labor and delivery, and the same adult visitor for the rest of the patient's hospital stay.
    • Maternity patients younger than age 18 may have two visitors: the baby's father and a parent/guardian. 
  • Surgery patients: May have one same visitor on the day of surgery just before and immediately after surgery. After surgery, patients may have one same visitor per day.
  • Emergency Department patients: No visitors, except for patients who have screened COVID-19 negative who are either:
    • Younger than age 18
    • At end of life
    • Giving birth
    • Clinically unable to actively participate in their care (see below).
  • Patients in ambulatory health centers, physician offices and urgent care facilities: May have one adult visitor accompany them during an appointment.
  • COVID-19 patients and non-COVID-19 patients receiving end-of-life care: May have two visitors, one at a time, with approval by the Chief Medical Officer, Chief Nursing Officer or their designee.
    • When arriving at the patient unit, the visitor will receive help in donning the appropriate personal protection equipment, including isolation mask, face shield, gown and gloves. A staff member will accompany the visitor during the visit, which will be limited to 20 minutes. The visitor must avoid close contact with the patient. At the end of the visit, the staff member will assist the visitor with removing the personal protective equipment, followed by handwashing with soap and water for at least 20 seconds. The visitor must immediately depart from the hospital.


Exceptions will be made on a case-by-case basis for special needs only, and require approval from the Chief Medical Officer (CMO), Chief Nursing Officer (CNO), or designee.

Additional Information

  • No visitors younger than age 18
  • All visitors need to sign the visitor log with contact information, travel history and symptom screening
  • Learn more about the many precautions UH is taking to keep our patients and caregivers safe during the COVID-19 outbreak.

Accessing UH Cleveland Medical Center

These entrances only will be open to visitors and patients at UH Cleveland Medical Center:

  • Bolwell – Main Lobby entrance
  • Bridge from Visitor Lot 2 in Lerner Tower
  • Emergency Department – Visitor entrance
  • Horvitz Tower – Main Lobby entrance
  • Lerner Tower – Main Lobby entrance
  • Seidman Cancer Center – Main Lobby entrance



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