General Visitor Information
We believe in patient- and family-centered care and fully understand that patients benefit from family and friends visiting them in the hospital. However, to help protect everyone during the COVID-19 outbreak, we must restrict who enters our buildings. No visitors are allowed in many of our buildings.
UH has implemented universal masking guidelines, which means everyone in all facilities -- including patients, employees and visitors -- must wear a mask. Visitors who cannot or will not wear a cloth mask at all times will not be allowed to enter or remain in any UH facility.
It’s important for visitors, vendors and patients to bring their own mask when possible. This will help sustain the number of cloth masks available at screening checkpoints when entering a UH facility.
This is a challenging time and it can be hard not to have visitors. If you are a patient, we suggest you bring a smartphone or laptop to help communicate with the important people in your life. If you do not have access to a smartphone or laptop, tell us so we can try to help.
Visitor restrictions depend on diagnosis and where patients are cared for. They may change based on the COVID-19 outbreak.
Upon arrival, all visitors must stop at the building entrance to be screened for COVID-19 and meet both of these criteria to enter our buildings:
- Temperature must be less than 100.0 F and
- Must be flu symptom-free, meaning without cough, shortness of breath, chills, muscle pain or sore throat.
- General medical floor patients: One visitor per day allowed. The visitor shall wear a mask at all times, including in the patient room. The visitor must remain in the patient's room throughout the visit. When the visit is over, the visitor must depart directly from the hospital.
- Seidman Cancer Center patients: No visitors to any inpatient facility. One visitor may accompany a patient to UH outpatient facilities.
- Rainbow Babies & Children’s Hospital patients:
- The same two screened adult visitors for the patient's stay
- One screened visitor can spend the night with the patient
- Visitors are screened each time they visit and at least every 24 hours if they spend the night
- For patients being treated for suspected or confirmed COVID-19, the visitor must wear personal protective equipment and will be supported to stay with the patient in their room for the duration of the admission.
- Maternity ultrasound appointments: No visitors.
- Patients having a baby: Limited to the same screened adult visitor for the patient's stay
- Patients having surgery: Only one screened visitor will be allowed on the day of surgery, for the pre-operative time and for a brief visit during the immediate post-operative time. Afterward, one visitor per day will be allowed in the hospital. The visitor will remain in the patient's room throughout the visit, and depart the hospital directly when the visit is over.
- Ambulatory health centers, doctor offices and urgent care patients: One visitor may attend the patient's appointment.
- Inpatient psychiatric floor patients: One visitor per day. The visitor must stay in the patient's room throughout the visit, and must depart the hospital directly when the visit ends.
- Inpatient acute rehab floor patients: One visitor per day. The visitor must stay in the patient's room throughout the visit, and must depart the hospital directly when the visit ends.
- Emergency Department patients: No visitors; exceptions can be made for patients who have a negative COVID-19 screening, are older than age 18 and are unable to actively be involved in their care. Attempts should be made to communicate by telephone with the visitor before allowing the visitor back to the Emergency Department. Patients younger than age 18 may have the same one screened adult visitor during evaluation in the Emergency Department.
- Patients with confirmed COVID-19: No visitors, with the exception of those patients receiving end-of-life care.
- Patients who are receiving end-of-life care:
- Patients who do not have COVID-19 -- May have two screened visitors, one at a time, after receiving approval by the chief medical officer or chief nursing officer. The visitor must leave the hospital directory after the visit is over.
- Patients with COVID-19 -- May have one visitor after receiving approval by the chief medical officer or chief nursing officer. The visitor will receive help in putting on and taking off the appropriate personal protective equipment. A staff member will accompany the visitor during the visit, which is limited to 20 minutes. Please avoid close contact with the patient. At the end of the visit, the visitor will need to wash hands with soap and water for at least 20 seconds, and leave the hospital directly.
- No visitors younger than age 18 are allowed
- All visitors need to sign the visitor log with contact information, travel history and symptom screening
- Exceptions will be made on a case-by-case basis for births and pediatric patients and need approval by the chief medical officer or chief nursing officer. These visitors will be screened, and must be free of fever and flu symptoms; they will not be allowed to enter the facility if they screen positive.
- Learn more about the many precautions UH is taking to keep our patients and caregivers safe during the COVID-19 outbreak.
Accessing UH Cleveland Medical Center
These entrances will be open to visitors and patients at UH Cleveland Medical Center:
- Bolwell – Main Lobby entrance
- Bridge from Visitor Lot 2 in Lerner Tower
- Emergency Department – Visitor entrance
- Horvitz Tower – Main Lobby entrance
- Lerner Tower – Main Lobby entrance
- Seidman Cancer Center – Main Lobby entrance