General Visitor Information

We believe in patient- and family-centered care and fully understand that patients benefit from family and friends visiting them in the hospital. To help protect everyone during the COVID-19 outbreak we are managing our visitor policies in accordance with Ohio’s Public Health Advisory System.

This is a challenging time and it can be hard not to have visitors. If you are a patient, we suggest you bring a smartphone or laptop to help communicate with the important people in your life. If you do not have access to a smartphone or laptop, tell us so we can try to help.

UH Visitation Restrictions

We have different levels of restrictions based on how severe the current level of spread is in the area. We’re currently at a orange level of restrictions.

Orange Level- Increased exposure and spread
Red Level- Very high exposure and spread
Purple Level- Severe exposure and spread
  General Patients COVID-19 Patients
(Staying in the hospital)
One visitor One visitor
(Not staying in the hospital)
One visitor One visitor
General Pediatric
Two parents or guardians One parent or guardian
Emergency Room
One visitor (Pediatric: Two adults) One visitor (Pediatric: Two adults)
One visitor (Pediatric: Two parents or guardians) One visitor
Two visitors One visitor (Labor/Stay duration)
Bone Marrow
Bone Marrow Transplant
One visitor One visitor
Cancer Inpatient
(Staying in the hospital)
One visitor One visitor
Cancer Outpatient
(Not staying in the hospital)
One visitor One visitor
Exceptions to above: Case-by-case basis for special needs or clergy only. Approval requires Chief Medical Officer (CMO), Chief Nursing Officer (CNO), or designee approval.

UH Visitation Requirements

Must Wear a Mask

Must Wear a Mask

This is required of all patients, visitors and employees, unless a disability prevents them from wearing a mask.

If you cannot wear a mask due to a disability, please ask for an accommodation.

We will provide a special isolation mask to those who do not have one.

Visitors who cannot or will not wear a mask at all times will not be allowed to enter or remain in any UH facility.

You’ll Be Screened

You'll Be Screened

To enter you must:

Have a temperature less than 100°

No flu-like symptoms (cough, shortness of breath, chills, muscle pain or sore throat)

Any visitor who screens positive may not enter any UH facility.

Other Requirements

Other Requirements

No visitors younger than age 18

All visitors need to sign the visitor log with contact information, travel history and symptom screening

If you are visiting a COVID-19 positive patient, you must remain in the room at all times.

View Inpatient Visiting Hours +

Location Start End
UH Cleveland Medical Center – Regular 8 a.m. 8 p.m.
UH Cleveland Medical Center – ICU 7 a.m. 8 p.m.
UH Ahuja Medical Center – ICU 10 a.m. 7 p.m.
UH Bedford Medical Center – ICU 9 a.m. 9 p.m.
UH Conneaut Medical Center – ICU 9 a.m. 9 p.m.
UH Elyria Medical Center – ICU 12 p.m. 8 p.m.
UH Geauga Medical Center – ICU 9 a.m. 9 p.m.
UH Geneva Medical Center – ICU 9 a.m. 9 p.m.
UH Parma Medical Center – ICU 11:30 a.m. 8:30 p.m.
UH Portage Medical Center – ICU 11 a.m. 7 p.m.
UH Richmond Medical Center – ICU 9 a.m. 9 p.m.
UH Samaritan Medical Center – ICU 8 a.m. 7 p.m.
UH S. John Medical Center – ICU 11 a.m. 7 p.m.

Patient Information

If you have a scheduled appointment and have cold or flu-like symptoms such as a fever, cough, congestion or runny nose, please call your doctor’s office before your appointment. Our staff can provide guidance about whether you should come to the clinic, be referred for testing, or wait until your symptoms are gone.

If you have active COVID-19 symptoms but don’t have a scheduled appointment with a provider, please call your primary care doctor to get guidance about what to do.

Get medical attention right away if you have any emergency warning signs. In adults, emergency warning signs may include:

  • Problems breathing or shortness of breath that is new or getting worse
  • Pain or pressure in the chest that persists
  • New confusion or inability to arouse
  • Bluish lips or face
  • Other severe or concerning symptoms

When you arrive, please report directly to your appointment check-in location. A member of our staff will ask you some health screening questions and take your temperature. People are being screened for symptoms of respiratory illness at the entrance to clinics, infusion centers and radiation oncology sites.

Accessing UH Cleveland Medical Center

These entrances only will be open to visitors and patients at UH Cleveland Medical Center:

  • Bolwell – Main Lobby entrance
  • Bridge from Visitor Lot 2 in Lerner Tower
  • Emergency Department – Visitor entrance
  • Horvitz Tower – Main Lobby entrance
  • Lerner Tower – Main Lobby entrance
  • Seidman Cancer Center – Main Lobby entrance

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