General Visitor Information

We believe in patient- and family-centered care and fully understand that patients benefit from family and friends visiting them in the hospital. As COVID-19 transmission rates continue to remain low, we are able to expand patient visitation.

Masks are required for all visitors to our facilities. The safety of our patients, visitors and caregivers remains our top priority. UH will continue to follow local, state and federal safety recommendations.

Visiting hours at most facilities are from 7 a.m. to 9 p.m. and the number of visitors follows the chart below. To visit after hours, please enter through the Emergency Department and check in with the security officer or registration clerk.

UH Visitor Policy

We’re currently at a green level.

Restriction Level: Green – Normal operations
Restriction Level: Orange – Visitor limitations in effect
Restriction Level: Red – Visitor limitations in effect
Level Green General Patients
(Staying in the hospital)
Two visitors at a time
(Not staying in the hospital)
Two visitors at at time
General Pediatric
Two visitors at a time
Emergency Room
Two visitors
Two visitors (day of surgery)
Two visitors at a time
Bone Marrow
Bone Marrow Transplant
Two visitors at a time
Cancer Inpatient
(Staying in the hospital)
Two visitors at a time
Cancer Outpatient
(Not staying in the hospital)
Two visitors at a time

Exceptions to above: Case-by-case basis for special needs or clergy only. Approval requires Chief Medical Officer (CMO), Chief Nursing Officer (CNO), or designee approval.

*Visitors of COVID-19-positive patients (or patients presumed positive): Advance approval from the patient’s care team is required. Visitors of COVID-19-positive patients are required to follow hospital guidelines and practices, including wearing additional personal protective equipment (PPE) at all times, even in the patient’s room, to protect themselves and their family members and perform hand hygiene before and after wearing PPE. If visitors intend to visit a patient who has COVID-19, they should not go to other locations in the hospital (e.g., cafeteria) before or after their visit or eat in the patient’s room.

UH Visitation Requirements

Must Wear a Mask

Must Wear a Mask

This is required of all patients, visitors (including in the patient’s room) and employees, unless a disability prevents them from wearing a mask.

If you cannot wear a mask due to a disability, please ask for an accommodation.

We will provide a special isolation mask to those who do not have one.

Visitors who cannot or will not wear a mask at all times will not be allowed to enter or remain in any UH facility.

You’ll Be Screened

You'll Be Screened

To enter you must:

Not have any flu-like symptoms (cough, shortness of breath, chills, muscle pain or sore throat)

Visitors who have COVID-19 or are under COVID-19 isolation protocols are not permitted to visit.

Any visitor who screens positive may not enter any UH facility.

Other Requirements

Other Requirements

No visitors younger than age 18 unless accompanied by an adult who is not the patient

All visitors need to sign the visitor log

If you are visiting a COVID-19 positive patient, you must remain in the room at all times.

View Inpatient Visiting Hours +

Location Start End
UH Cleveland Medical Center – Regular 8 a.m. 8 p.m.
UH Cleveland Medical Center – ICU 7 a.m. 8 p.m.
UH Ahuja Medical Center – ICU 10 a.m. 7 p.m.
UH Conneaut Medical Center – ICU 9 a.m. 9 p.m.
UH Elyria Medical Center – ICU 12 p.m. 8 p.m.
UH Geauga Medical Center – ICU 9 a.m. 9 p.m.
UH Geneva Medical Center – ICU 9 a.m. 9 p.m.
UH Parma Medical Center – ICU 11:30 a.m. 8:30 p.m.
UH Portage Medical Center – ICU 11 a.m. 7 p.m.
UH Samaritan Medical Center – ICU 8 a.m. 7 p.m.
UH S. John Medical Center – ICU 7 a.m. 9 p.m.

Patient Information

If you have a scheduled appointment and have cold or flu-like symptoms such as a fever, cough, congestion or runny nose, please call your doctor’s office before your appointment. Our staff can provide guidance about whether you should come to the clinic, be referred for testing, or wait until your symptoms are gone.

If you have active COVID-19 symptoms but don’t have a scheduled appointment with a provider, please call your primary care doctor to get guidance about what to do.

Get medical attention right away if you have any emergency warning signs. In adults, emergency warning signs may include:

  • Problems breathing or shortness of breath that is new or getting worse
  • Pain or pressure in the chest that persists
  • New confusion or inability to arouse
  • Bluish lips or face
  • Other severe or concerning symptoms

When you arrive, please report directly to your appointment check-in location. A member of our staff may ask you some health screening questions. People are being screened for symptoms of respiratory illness at the entrance to clinics, infusion centers and radiation oncology sites.

Accessing UH Cleveland Medical Center

These entrances only will be open to visitors and patients at UH Cleveland Medical Center:

  • Bolwell – Main Lobby entrance
  • Bridge from Visitor Lot 2 in Lerner Tower
  • Emergency Department – Visitor entrance
  • Horvitz Tower – Main Lobby entrance
  • Lerner Tower – Main Lobby entrance
  • Seidman Cancer Center – Main Lobby entrance

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