General Visitor Information

We believe in patient- and family-centered care and fully understand that patients benefit from family and friends visiting them in the hospital. However, to help protect everyone during the COVID-19 outbreak, we must restrict who enters our buildings. No visitors are allowed in many of our buildings.

UH is currently under universal masking guidelines, which means everyone in all facilities should wear a mask. It’s important for visitors, vendors and patients to bring their own mask when possible. This will help sustain the number of cloth masks available at screening checkpoints when entering a facility.

This is a challenging time and it can be hard not to have visitors. If you are a patient, we suggest you bring a smartphone or laptop to help communicate with the important people in your life. If you do not have access to a smartphone or laptop, tell us so we can try to help.

Visitor Screening

Visitor restrictions depend on diagnosis and where patients are cared for. They may change based on the COVID-19 outbreak.

Upon arrival, all visitors must stop at the building entrance to be screened for COVID-19 under these guidelines:

  • Exposure or contact with COVID-19 suspected or diagnosed individuals in the last 14 days
  • Fever and signs of COVID-19: No visitors will be allowed to enter a hospital building if they have symptoms of respiratory illness and/or a temperature of 100.0 degrees F or higher
  • Travel history -- No travel out of the country, to New York City or on a cruise ship in the past 14 days

Visitors who screen positive for COVID-19 are not allowed to enter our buildings.

Visitor Restrictions

  • General medical floor patients: No visitors.
  • Seidman Cancer Center patients: No visitors to any inpatient or outpatient facility
  • Rainbow Babies & Children’s Hospital patients:
      • The same two screened adult visitors for the patient's stay
      • One screened visitor can spend the night with the patient
      • Visitors are screened each time they visit and at least every 24 hours if they spend the night
  • Maternity Ultrasound Appointments: No Visitors
  • Patients having a baby: Limited to the same screened adult visitor for the patient's stay
  • Patients having surgery: Only one screened visitor will be allowed on the day of surgery, for the pre-operative time and for a brief visit during the immediate post-operative time. Visitors will not be allowed to remain in the hospital after the immediate post-operative visit. The visitor will be screened per below before being allowed to enter the facility.
  • Ambulatory health centers, doctor offices and urgent care patients: One screened visitor allowed for the appointment. For UH Seidman Cancer Center, no visitors
  • Inpatient psychiatric floor patients: No visitors
  • Inpatient acute rehab floor patients: For patients discharging to home, limited to one screened patient care partner within three days of discharge for hands-on training.
  • Emergency Department patients: No visitors; exceptions made for patients who have a negative COVID-19 screening, are older than 18 and are unable to actively be involved in their care. Attempts should be made to communicate by telephone with the visitor before allowing the visitor back to the Emergency Department. Patients younger than age 18 may have the same one screened adult visitor during evaluation in the Emergency Department.
  • Patients with confirmed COVID-19: No visitors
  • Patients who are at end of life:
    • Patients who do not have COVID-19 -- May have two screened visitors, one at a time, after receiving approval by the chief medical officer or chief nursing officer. The visitors will need to wear a cloth mask, including when entering the building and at all time in the UH facility, including the patient's room.
    • Patients with COVID-19 -- May have one visitor after receiving approval by the chief medical officer or chief nursing officer. The visitor will need to wear a cloth mask, including when enter the building, and will receive help in putting on and taking off the appropriate personal protective equipment. A staff member will accompany the visitor during the visit, which is limited to 20 minutes. Please avoid close contact with the patient. At the end of the visit, the visitor will need to wash hands with soap and water for at least 20 seconds. 

Additional Information

  • No visitors younger than age 18 are allowed
  • All visitors need to sign the visitor log with contact information, travel history and symptom screening
  • Exceptions will be made on a case-by-case basis for births and pediatric patients and need approval by the chief medical officer or chief nursing officer. These visitors will be screened, and must be free of fever and flu symptoms; they will not be allowed to enter the facility if they screen positive.
  • Learn more about the many precautions UH is taking to keep our patients and caregivers safe during the COVID-19 outbreak.

Accessing UH Cleveland Medical Center

These entrances will be open to visitors and patients at UH Cleveland Medical Center:

  • Bolwell – Main Lobby entrance
  • Bridge from Visitor Lot 2 in Lerner Tower
  • Emergency Department – Visitor entrance
  • Horvitz Tower – Main Lobby entrance
  • Lerner Tower – Main Lobby entrance
  • Seidman Cancer Center – Main Lobby entrance
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