General Visitor Information
We believe in patient- and family-centered care. We know that patients benefit clinically and emotionally from family and friends visiting them in the hospital.
Visiting hours at most facilities are from 7 a.m. to 9 p.m. To visit after hours, please enter through the Emergency Department and check in with the security officer or registration clerk.
Effective May 15, 2023, masks will be optional for patients, visitors and caregivers, including in patient care areas. Masking will continue to be required in areas where we provide dedicated care to the most vulnerable patients, as indicated by posted signs or for anyone who has COVID-19 symptoms, is exposed to someone who is sick with COVID-19, or when returning to work after COVID-19 infection or another respiratory illness. Masks will still be available for anyone who needs or wants to wear one.
Hospitals may have visitor restrictions in certain areas for the on-going safety of patients. Please check before you come on site.
Other Requirements
- No visitors younger than age 18 unless accompanied by an adult who is not the patient
- All visitors need to sign the visitor log
- If you are visiting a COVID-19 positive patient, you must remain in the room at all times.
View Inpatient Visiting Hours +
| Location | Start | End |
|---|---|---|
| UH Cleveland Medical Center – Regular | 8 a.m. | 8 p.m. |
| UH Cleveland Medical Center – ICU | 7 a.m. | 8 p.m. |
| UH Ahuja Medical Center – ICU | 10 a.m. | 7 p.m. |
| UH Conneaut Medical Center – ICU | 9 a.m. | 9 p.m. |
| UH Elyria Medical Center – ICU | 12 p.m. | 8 p.m. |
| UH Geauga Medical Center – ICU | 9 a.m. | 9 p.m. |
| UH Geneva Medical Center – ICU | 9 a.m. | 9 p.m. |
| UH Parma Medical Center – ICU | 8 a.m. | 8 p.m. |
| UH Portage Medical Center – ICU | 11 a.m. | 7 p.m. |
| UH Samaritan Medical Center – ICU | 8 a.m. | 7 p.m. |
| UH S. John Medical Center – ICU | 7 a.m. | 9 p.m. |
Patient Information
If you have a scheduled appointment and have cold or flu-like symptoms such as a fever, cough, congestion or runny nose, please call your doctor’s office before your appointment. Our staff can provide guidance about whether you should come to the clinic, be referred for testing or wait until your symptoms are gone.
If you have active COVID-19 symptoms but don’t have a scheduled appointment with a provider, please call your primary care doctor to get guidance about what to do.
Get medical attention right away if you have any emergency warning signs. In adults, emergency warning signs may include:
- Problems breathing or shortness of breath that is new or getting worse
- Pain or pressure in the chest that persists
- New confusion or inability to rouse
- Bluish lips or face
- Other severe or concerning symptoms
When you arrive, please report directly to your appointment check-in location. A member of our staff may ask you some health screening questions. People are being screened for symptoms of respiratory illness at the entrance to clinics, infusion centers and radiation oncology sites.