Each Patient Has The Right To:

1. Reasonable access to care.
2. Have a family member (or friend of the patient’s choice) notified upon his/her admission to the hospital.
3. Have his/her own physician notified of his/her admission to the hospital.
4. Receive written notice of his/her rights as early as possible when receiving care.
5. Receive timely clinical attention, including appropriate assessment and pain management.
6. Have his/her family participate in care decisions and/or designate a decision maker in the event that they are not capable of understanding a proposed treatment or procedure or are unable to communicate their wishes regarding care.
7. Know the names and roles of all persons involved in his/her care.
8. Receive care in a safe setting.
9. Be informed about the outcomes of care, including unanticipated outcomes.
10. Receive assistance with physical disabilities and limitations.
11. Receive care that recognizes cultural or religious needs.
12. Receive care that is free from abuse or harassment.
13. Receive services regardless of ability to pay, age, sex, religion, race or national origin.
14. Be addressed in a civil and courteous manner.
15. Communicate with people outside of the hospital. Any communication restrictions are made with the patient’s participation (or the family’s, if appropriate).
16. Refuse care and receive information on the expected consequences of refusal of care.
17. Have his/her spiritual and pastoral needs respected.
18. Be involved in all aspects of his/her care and assist in the development and implementation of care.
19. Choose a post-acute care provider.
20. Receive complete information regarding his/her status (e.g., diagnosis, treatment, and prognosis) in terms the patient can understand.
21. Provide informed consent (after being advised of the risks, benefits, and alternatives) before receiving treatments, procedures, blood or blood components, anesthesia, or sedation.
22. Expect that someone will explain choices to them if they need to be transferred to another healthcare facility.
23. Request assistance in meeting their civil rights as a voter, and their educational needs while they are hospitalized.
24. Access the court guardianship process and county adult and child protective services.
25. Access assistance in domestic violence situations.
26. Freedom from restraints of any form that are not medically necessary.
27. Personal privacy.
28. Confidentiality of his/her medical record information.
29. Upon request, view information from his/her medical record within a reasonable time frame, or for a fee, receive copies.
30. Initiate advance directives and have UH Geneva Medical Center employees and medical staff honor these directives.
31. Be involved in resolving ethical issues relative to his/her care.
32. Receive information about care that he/she will need after discharge.
33. Receive an explanation of his/her bill upon requests, and be informed when they are no longer eligible for insurance or when payment of their bill by others will end, and when UH Geneva Medical Center is not an in-network provider of insurance plan.
34. Ask for and receive prompt review and resolution of a complaint.
35. File a complaint with the Joint Commission on Accreditation of Healthcare Organizations (800.994.6610), Center for Medicare & Medicaid Services (312.353.7180), Ohio Department of Health (800.342.0553), or Medicare Peer Review Organization (216.447.9604).

Each Patient Has The Responsibility To:

1. Bring medical problems to the attention of his/her physician.
2. Advise UH Geneva Medical Center of his/her primary care physician and/or referring physician.
3. Provide information to caregivers about personal health, including past illnesses, hospital stays, and use of medicine.
4. Report perceived risks in his/her care.
5. Ask questions when he/she does not understand information or instructions.
6. Provide information to UH Geneva Medical Center and payers to assist the hospital in obtaining payment for services rendered.
7. Be considerate of the needs of other patients.
8. Speak in a civil and courteous manner.
9. Recognize the effects of lifestyle on personal health.

Should an individual have any concerns about patient care and safety at UH Geneva Medical Center that have not been addressed, we encourage that individual to contact Administration at 440.415.0158 and request to speak with Laurie Delgado, President, or Janet Rogers, Director of Patient Care. If concerns are not resolved through UH Geneva Medical Center, we would encourage the individual to contact the Joint Commission on Accreditation of Healthcare Organizations. The public may contact Joint Commission s Office of Quality Monitoring to report any concerns or register complaints by calling 800.994.6610.