Patients and Visitors

Attention All Family and Visitors!

In order to keep our patients safe during this year’s flu season we are asking only healthy friends and family visit our patients.

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Thank you for choosing University Hospitals Portage Medical Center for your health care. During your time with us, we will do everything possible to make your stay here as pleasant and as comfortable as possible. We take pride in our warm and caring service, while at the same time providing you with the latest in medical procedures and technology.

Should you or your family have any concerns or questions about your care or the services we provide, please feel free to address any one of our employees or contact one of our patient advocates by calling 330-297-2914. Members of the hospital administration also are always available during regular business hours, and are on call at other times. They may be reached by calling 330-297-2300 or by dialing the hospital operator.

You are more than a patient, you are a neighbor and friend, and we are proud to extend to you excellent health care where you need it.

Guide to Surgery (PDF)

Wheelchair Assistance

Wheelchair assistance is available through volunteer transporters by calling 330-297-2919 or ext. 72919 from any hospital phone.

Foreign Language Interpretive Services

University Hospitals offers interpretive services for American Sign Language and those with limited English proficiency. These services are offered 24 hours a day, seven days a week through the program MARTTI (My Accessible Real-Time Trusted Interpreter). MARTTI allows patients and families to hear, see and talk to an interpreter live via a wireless computer while the interpreter translates conversations between patients and providers. The service is offered in more than 180 languages, including sign language.

Sign language services for hearing-impaired patients also are available through the Cleveland Hearing and Speech Center and Deaf Services of Cleveland. Your nurse can assist you in contacting the agencies.

If you need to access our interpretive services, please ask your nurse for information or call 1-844-643-4233 or 216-844-1000.

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