Patients and Visitors

Helpful Information for Patients and Visitors at University Hospitals Parma Medical Center

UH Parma Medical Center is proud to offer a friendly, healing environment for our patients and visitors. Our medical staff knows that the presence of family and friends aids in recovery, so our visiting hours are designed to be flexible, giving patients the maximum benefit of time with loved ones.

UH Parma Medical Center offers free parking to all patients and visitors at the hospital.

Volunteers are available at the Information Desk in the main lobby to direct patients and visitors upon their arrival to the hospital. A courtesy phone is located right next to the desk to call a patient’s room before visiting.

Care in a Secure Environment

High-quality care in a safe environment is always the top priority at UH Parma Medical Center. For questions or concerns about individual experiences with care or our services, please talk with a member of your health care team.

A patient advocate is available as an impartial party for patients and families with any concerns and can be reached by calling 440-743-4375.

If any safety or quality concerns have not been satisfactorily addressed, please, contact The Joint Commission at 1-630-792-5000 or via e-mail at .

Foreign Language Interpretive Services

University Hospitals offers interpretive services for American Sign Language and those with limited English proficiency. These services are offered 24 hours a day, seven days a week through the program MARTTI (My Accessible Real-Time Trusted Interpreter). MARTTI allows patients and families to hear, see and talk to an interpreter live via a wireless computer while the interpreter translates conversations between patients and providers. The service is offered in more than 180 languages, including sign language.

Sign language services for hearing-impaired patients also are available through the Cleveland Hearing and Speech Center and Deaf Services of Cleveland. Your nurse can assist you in contacting the agencies.

If you need to access our interpretive services, please ask your nurse for information or call 1-844-643-4233 or 216-844-1000.

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