Financial Assistance

Learn more about eligibility criteria, guidelines and the application process.

Legal

Web Site Agreement and Authorization for Payments

The University Hospitals Parma Medical Center website (the "Service") is an online bill viewing and payment service provided by University Hospitals Parma Medical Center and its Licensors, including Internet Payment Exchange, Inc., University Hospitals Parma Medical Center and Payment Processors are together referred to as "we", "us", and "our" in this document.

Please read this Agreement carefully before accessing or using the Service. By accessing or using the Service, you agree to be bound by the terms and conditions below. If you do not accept the terms and conditions of this Agreement, you may not access or use the Service. We may modify this Agreement from time to time, and such modifications shall be effective immediately upon posting of the modified Agreement. By continuing to access or use the Service following such modifications, you agree to be bound by the modified Agreement.

Bill Viewing and Payment Services. By accessing the Service, you authorize us: (1) to establish and maintain your bills and payment authorizations and (2) to process your payments according to your instructions.

When we receive a payment authorization, you authorize us to charge your transaction account and remit funds on your behalf so that the funds arrive as close to the business day designated by you as reasonably possible. While it is anticipated that we will complete most transactions within 24 hours of the day designated, it is understood that due to circumstances beyond our control, particularly delays in handling and posting payments by slow-responding companies or financial institutions, some transactions may take a day or even a few days longer.

For this reason, it is recommended that all payment authorizations be received by University Hospitals Parma Medical Center at least three business days before the actual due date, not the late date. If you properly follow the procedures described herein, and University Hospitals Parma Medical Center fails to deliver bills to you or we fail to process payment authorizations in a timely manner, you will not be responsible for any late charges ($50 maximum) or penalties. In any other event, including, but not limited to, sending a payment authorization less than three days prior to the actual due date, you bear the risk of incurring and the responsibility for paying any and all late charges or penalties.

We will use our best efforts to process all your payment authorizations promptly and properly. However, we shall incur no liability if we are unable to complete any payments initiated by you because of the existence of any one or more of the following circumstances:

  1. Your account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your overdraft account.
  2. You have not provided us correct names or account information.
  3. Circumstances beyond our control (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper transmission of your payment authorization and we have taken reasonable precautions to avoid those circumstances.

Provided none of the foregoing, three exceptions to our performance obligations are applicable, we shall be responsible for properly directing the payment authorization.

THE FOREGOING SHALL CONSTITUTE OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY HEREUNDER.

Authorization of payment of taxes or court-directed payment through the Service is prohibited.