Keeping your medical information in the UH Personal Health Record (PHR) secure and private is one of our top priorities. FollowMyHealth™ (FMH) is the PHR administrator. Here are the steps we have taken to make sure the information in your PHR is secure.

  1. Secure Login
    • The PHR offers a secure login option that lets you create a username and password specifically for your PHR account.
    • You also may sign in to your PHR with your username and password for an existing Facebook, Google, Yahoo or Windows Live account. We never share the information in your PHR with these websites.
  2. Encryption

    Encryption makes your information unreadable as it is sent over the Internet. Federal patient privacy laws and regulations require the encryption of all information sent to and from the PHR. This ensures that any messages, appointment requests or prescription refill requests sent through the PHR are secure.

    • Your medical information stored in your PHR is also encrypted. The PHR uses Secure Socket Layer (SSL) technology for your login, shown as “HTTPS” in your browser's address bar. SSL technology is an industry standard for securing communication over the Internet and is commonly used by online shopping sites and banks. Information in your PHR and any messages you send to your provider’s office are coded, or encrypted, so your information is protected.
  3. Release of Information
    • When you set up your PHR, FMH asks you to sign a release of information electronically.
    • By electronically signing this form:
      • You give UH permission to have portions of your UH medical record uploaded and securely stored in your PHR.
      • You accept responsibility for all of your data in your PHR.
    • UH does not release any medical information without a signed release of information form.
  4. Federal Patient Privacy Laws and Regulations

    UH is a “Covered Entity” under the Health Insurance Portability and Accountability Act (HIPAA). As a Covered Entity, UH is bound to protect the privacy of individually identifiable health information and to meet certain standards for the security of electronic protected health information.

    When you agree to the release of information and participate in the PHR, UH is still obligated to maintain the privacy and security of your medical information while it is under UH’s control. You are granting UH permission to release this information to FMH for the creation of your personal health record.

    FMH is a third-party PHR vendor. FMH is not a “Covered Entity” under HIPAA. As you can see in their terms of use, FMH must comply with other federal and state privacy and security standards.

    • Federal patient privacy laws and regulations protect the security of your health information.
    • These laws forbid UH or FMH to share your information with anyone without your permission.

Technical Support

For technical support related to your Personal Health Record:
Call: 888-670-9775 Monday through Friday, 8 a.m. – 8 p.m.


If you have questions about your Personal Health Record, you may want to view our Frequently Asked Questions.