Our team has identified the most commonly asked questions by our users and created the Frequently Asked Questions (FAQs) section. Check this section for general information about the UH Elyria Personal Health Record (PHR) program.

Support Resources Online

Once the UH Elyria PHR account has been created, additional Frequently Asked Questions (FAQs) and other online resources in the patient portal can help answer many questions and provide information that may enhance the use of the UH Elyria PHR. To review resources, please login to the PHR and go to the My Account drop down menu in the upper right corner of the screen.

Go to Support in the drop down menu to find links for Follow My Health’s Knowledge Base (Frequently Asked Questions), Produce Feedback and Suggestions, FollowMyHealth Video Walk through and the User Manual.

Support Resources Over the Phone

If you need help navigating UH Elyria PHR, please contact our support staff by phone at 440-387-4702.

Technical Support

For questions/concerns about the medical record content on the UH Elyria PHR:
Call 440-329-7570

For support navigating the UH Elyria PHR:
Call 440-387-4702


If you have questions about your Personal Health Record, you may want to view our Frequently Asked Questions.