Patient Navigator

Patient Navigator Guides Surgical Patients Through the Care Experience

University Hospitals Geauga Medical Center in Chardon, Ohio, provides a qualified health care professional to help patients navigate the surgical services system. The patient navigator makes certain patients receive timely care and eliminates any barriers to screening, diagnosis, treatment and supportive care.

Our certified patient navigator at UH Geauga Medical Center promotes smooth and timely continuity of care to the point of resolution. This health care professional assists patients in achieving the best possible health outcomes by increasing awareness of and facilitating access to health care and community resources.

Eliminating Barriers in Health Care

One important role of the patient navigator at UH Geauga Medical Center is to help eliminate frequently encountered barriers in the patient experience. Barriers with surgery services may include:

  • Communication barriers such as lack of understanding, language or cultural issues
  • Financial barriers, including uninsured/underinsured
  • Medical system barriers such as a fragmented medical system, missed appointments, lost results
  • Other barriers such as transportation and need for child care
  • Psychological barriers such as fear or uncertainty

Benefits of Patient Navigation

Some key benefits of patient navigation at UH Geauga Medical Center include:

  • Access to timely medical treatment
  • Access to resources and support services
  • Comfort level with health care system
  • Coordination of care

How Patient Navigators Can Help

The patient navigator at UH Geauga Medical Center assists patients in important ways such as:

  • Explaining what to expect during surgery and how to deal with side effects of treatment
  • Helping patients identify resources for financial assistance, medication needs, home health care, insurance questions, transportation and other concerns
  • Helping those who have undergone surgical procedures learn to self-navigate
  • Identifying activities that can help ensure a better quality of life
  • Listening to, caring for, and helping patients in their time of need
  • Providing literature on coping with cancer
  • Referring patients to support groups, classes and other programs for information and support

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