Patient and Family Partnership Council

Patient and Family Partnership Council at University Hospitals Cleveland Medical Center Aims to Improve Care Experience

At UH Cleveland Medical Center, we recognize that exceptional health care starts with understanding the needs of our patients and their families. That is why we established our Patient and Family Partnership Council in 2006. A volunteer group, the council seeks to continuously improve the care experience for patients and those whom patients consider family, including spouses, partners, parents, children and close friends.

Our goal is to represent the voice of patients and families. We do this by:

  • Providing a forum where patients and families can share their experiences and suggestions for improving care
  • Partnering with doctors, nurses and administrators to enhance care protocols and practices
  • Identifying everyday concerns patients and families face
  • Evaluating patient materials
  • Supporting the creation of patient- and family-centered care environments

How We Are Making a Difference

The Patient and Family Partnership Council continually seeks to improve the patient and family experience at UH Cleveland Medical Center. To date, we have helped to:

  • Revise the visitation policy to afford families more flexibility
  • Enhance our patient and family education materials
  • Develop the UH Cleveland Medical Center Patient Welcome Guide
  • Provide comfort to patients’ family members with “Be Our Guest” dinners
  • Update stroke, diabetes, heart attack and infection control teaching books

Our Members

Members of the Patient and Family Partnership Council:

  • Vary in age, race and background
  • Share a passion for helping others
  • Draw on their own experience as a patient or family member
  • Have good communication and teamwork skills

Make an Appointment

Schedule your appointment with a specialist at University Hospitals.
1-866-UH4-CARE (1-866-844-2273)

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Need to Refer a Patient?

Click here for Patient Referrals

How to Join Council

The UH Cleveland Medical Center Patient and Family Council welcomes new members on an ongoing basis.

To learn more about the Patient and Family Council, please contact Carol Passerell at 216-844-1504.

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