Partners in Care
A good relationship between health care professionals, patients and patient families is an essential part of good care. At University Hospitals Case Medical Center, a program called relationship-based care helps us focus every day on developing good relationships with our patients and their families. Everyone with whom you come in contact here – nurses, doctors, housekeepers, nutrition services personnel, transporters, social workers, therapists and many others – strives to understand your unique situation and what is most important to you.
To ensure a personalized and trusting relationship develops right from the start, a nurse will conduct a personal orientation with you when you are admitted. Your nurse will continue to meet with you and/or family members daily during your stay here. These meetings are our chance to listen, to get to know you and to understand how we can best meet your needs, and they are your chance to let us know your thoughts and express concerns. We will discuss how you are doing and your comfort with your plan of care, and guide you through the discharge process. Once you are home, expect a follow-up call too.
Many of our nursing units provide a Partners in Care Guide and a Daily Health Care Journal during discussions. For more information about our relationship-based care program, please feel free to ask one of your nurses.