Patient Safety and Security

Safe and Comfortable Hospital Experience

Throughout the University Hospitals health system, the commitment to quality care and patient safety is always a top priority. That commitment extends to University Hospitals Ahuja Medical Center in Beachwood, OH.

UH’s mission is to heal, to teach and to discover. That requires building a culture that promotes continuous and ongoing dedication to clinical excellence and safety.

Protective Services for Patient and Visitor Security

The Department of Protective Services, located on the garden level, helps ensure a safe and secure environment for patients, visitors, staff and employees. Security officers from protective services patrol all UH Ahuja Medical Center buildings and grounds 24 hours a day, seven days a week. They are available 24/7 in case of emergency.

To contact Protective Services, please call 3-5760, or 216-593-5760 from outside the hospital.

Patient Safety

UH Ahuja Medical Center staff works every day to make health care safer. The system works best when patients and families remain active, involved and informed members of the health care team. We encourage patients to participate in every care decision and Speak Up.

Patient, Visitor and Staff Safety Guidelines

  • Staff are required to check patient identification before any procedure, test or medication. Patients should let a staff member know if they are concerned about receiving the wrong medication, treatment or test.
  • Visitor passes are required for all guests. Visitors must check in at the main lobby reception desk.
  • Doctors and employees are required to wear hospital photo identification at all times. For assistance, patients should look for any employee with an ID badge. Employees also wear uniforms specific to their department and function.
  • Patients and visitors should feel free to remind staff members and visitors to wash their hands or use hand sanitizer. These are effective ways to prevent the spread of infection.

Securing Valuables

  • UH Ahuja Medical Center is not responsible for lost personal belongings. This includes dentures, glasses, jewelry, cash, clothing or other items not in the custody or control of the hospital.
  • We strongly recommend that patients leave valuables at home or send them home with a family member. If necessary, hospital security can secure some small items during an individual’s stay.
  • Patients are encouraged to keep hearing aids, eyeglasses and dentures in appropriate containers when not in use. Clothing and other personal items should be stored in a drawer or closet.
  • We also suggest that patients write their name on personal items. A nurse or other employee can help individuals mark their items.

Reporting a Change in Condition

If families or visitors notice a change in a patient’s condition or appearance a nurse should be notified as soon as possible. Our Code White response teams can be mobilized immediately to help. Information about Code White teams is posted on each floor. It is always best to notify the care team when something just does not seem right.

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