UH News

Wait From Home, Not at the Emergency Department

Friday, March 27, 2015

ELYRIA, OH – Tired of spending hours in a stuffy, overcrowded ER waiting room? The solution is called InQuicker, and it is now available at the full-service emergency departments at University Hospitals Elyria Medical Center, University Hospitals Amherst Health Center and University Hospitals Avon Health Center.

Patients can check-in for their projected treatment time by logging on to UHhospitals.org/InQuicker, arrive at their selected emergency department at their designated time, and be seen promptly by a health care professional. “Our patients deserve more respect for their time in the emergency room,” explains LaDonna Bonnett, manager of the ER at UH Avon and UH Amherst health centers. “Once a prospective patient receives a projected treatment time, he or she can wait at home rather than sitting in one of our waiting rooms. Once they arrive, it’s our commitment to make sure that the patient is seen promptly by a health care professional.”

InQuicker is not an appointment or reservation service, as the nature of ER triage does not allow for the scheduling of medical treatment. InQuicker estimates treatment times based on current facility conditions and allows its users to wait from the comfort of home, rather than the waiting room. InQuicker users do not “skip” the ER wait, nor will they be seen ahead of individuals in the waiting room. In the event of a projected treatment time delay, InQuicker users are sent real-time notifications via phone call and email so they can continue waiting at home.

“InQuicker is intended only for individuals with non-life-threatening or debilitating medical conditions,” Ms. Bonnett added. “It’s a simple and convenient way for people with busy lives and busy families to conveniently access care for minor medical needs, such as sore throat, joint pain and headaches. If you’re in doubt about the severity of your condition, you should always seek immediate care.”

The InQuicker registration system is designed to filter certain symptom keywords that may indicate a life-threatening or debilitating medical condition, in addition to a review of the user’s symptoms by a UH health care professional. Those indicating such medical conditions are prompted to dial 911 or go immediately to the nearest emergency department.

For more information about InQuicker, visit www.InQuicker.com. To use the InQuicker online waiting room at UH Elyria Medical Center, UH Amherst Health Center or UH Avon Health Center, log on to UHhospitals.org/InQuicker.

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