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State-of-the-art Chagrin Valley 911 Dispatch Center to open at University Hospitals Bedford Medical Center on December 4

Monday, November 25, 2013

Hospital partners with ten municipalities to provide space for police/fire/EMS communications hub

Bedford, Ohio – University Hospitals (UH) Bedford Medical Center, a campus of UH Regional Hospitals, has partnered with the Chagrin Valley Council of Governments (COG), which includes ten eastern Cuyahoga and western Geauga County municipalities, to create a state-of-the-art emergency services communications hub on the UH Bedford campus. The new Chagrin Valley Dispatch Center is housed in a nearly 4,000 square-foot dedicated space in the community hospital’s Medical Office Building, 88 Center Street, Suite B100, in Bedford.

The facility will officially debut on Wednesday, December 4, when an open house for UH Bedford Medical Center and COG leadership will be held at the site. Residents who live in the ten Council of Government municipalities can tour the new facility on Thursday, December 5. Following the completion of the dispatch team’s training, the facility will begin full, around-the-clock operations on Wednesday, January 15.

“Our new Chagrin Valley Dispatch Center will handle all police, fire and EMS 911 calls for the communities of Bentleyville, Chagrin Falls, Chagrin Falls Township, Gates Mills, Highland Hills, Hunting Valley, Moreland Hills, Orange Village, South Russell and Woodmere,” says Lt. Nick DiCicco, Dispatch Administrator.

The concept of providing space for a dispatch center has been explored by UH Bedford Medical Center leadership since the mid-2000s. In early 2013 it was determined that the Chagrin Valley municipalities and the hospital would be a good fit. “Within 30 days an agreement was reached with the COG and now the facility is ready to open after just nine months,” says Dan Ellenberger, NREMT-P, Director of Emergency Services, University Hospitals. “This partnership enables UH Bedford Medical Center and UH as a system to help many Northeast Ohio communities, all at once over a wide area, to facilitate what are often life-saving communications for their residents.”

The new Dispatch Center will optimize 911 call response times for Chagrin Valley rescue teams and physician call times at UH Bedford Medical Center. It will also enhance security on the entire UH Bedford campus, because dispatchers will provide additional monitoring of the hospital’s security cameras.

Additionally, the Dispatch Center will employ a revolutionary technology it has acquired in collaboration with UH EMS Training & Disaster Preparedness Institute: A new smart phone application called PulsePoint. The free app alerts CPR-trained subscribers in the vicinity of a Sudden Cardiac Arrest victim that help is needed. PulsePoint also provides the user with the location of the nearest Automated External Defibrillator. “The Chagrin Valley Dispatch Center will be the first Public Safety Answering Point (PSAP) in Northeast Ohio to offer this technology designed to maximize access to life-saving CPR before EMS arrives,” says Ellenberger.

These capabilities represent a dramatic transition from the current Dispatch Center, which for many years has been housed at the Chagrin Falls Police Department. “We had run out of space,” says Lt. DiCicco. “Now, thanks to the generosity and vision of University Hospitals’ and UH Bedford Medical Center’s leadership, we have an innovative system design and the latest equipment that no other PSAP in the state of Ohio has, along with plenty of room for expansion.”

UH Bedford Medical Center is providing the space for the Chagrin Valley Dispatch Center for one dollar per year for the first 12 years of the COG’s lease. The hospital is also assuming the cost of the facility’s utilities.

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