Plans to implement our Best Place to Work 2011 System Action Plan are under way! Derived from our survey results and feedback from focus groups, the action plan addresses key areas of development and outlines the steps we will take to build a Best Place to Work culture at UH.

On March 11, the UH Policy and Procedure Group (PPG) posted revised versions of the following Compliance and Ethic Policies and Procedures: CE-1, CE-2, CE-3, CE-4, CE-5, CE-12 and CE-16.  CE-16 was updated to reflect the current process for monitoring and auditing UH claim submissions to federal, state and private payor health care programs. The remaining policy changes were made as part of the normal triennial review and reflect policy name changes, current titles and reporting structure, and current policy formatting guidelines.  

On April 12, PPG posted a revised version of CE-20, which governs physician relationships with outside sources. Click “read more” for an overview of significant changes made to policy CE-20.

Tours of the new UH Seidman Cancer Center are available for UH employees today from 2-4 p.m. and from 6-8 p.m. Refreshments will be served. Employees must present their UH identification badge for entry into the new building.

Telephone numbers throughout the new UH Seidman Cancer Center building at UH Case Medical Center have been assigned from 216-286-3001 to 216-286-3999.

Radiation oncology services will be available to adult outpatients beginning on April 20, and it is possible that employees may receive calls or pages from extensions ranging from 6-3001 to 6-3999.

Please use the following numbers for sending a page when you are outside the UH environment, starting May 3: 

• For numeric pages: 216-207-7244 (replaces 216-464-8410)
• For alphanumeric pages: 216-522-1000 (replaces 216-831-9416)

During May, the existing numbers will be deactivated. Additionally, as a result of the changes, when viewing a page you may notice minor differences in the appearance of a sending number.  All other paging functions will work the same they do currently.

Bridge to Your Future is a new "bridge to college" program available to employees who want to improve their math and reading skills in order to pursue opportunities in the health care field.  Using an Internet-based learning system, employees will be assessed and then provided with an individualized learning plan to build on their skills.

As part of Mayor Frank Jackson’s Healthy Cleveland and University Hospitals’ Wellness Matters strategy, sugar-based beverages will be removed from all UH cafeterias and vending machines, effective Sunday, May 1. The removal of sugar-based sodas and juices reflects UH’s commitment to Healthy Cleveland’s goal to make it easier for residents to select healthy choices.

Employees are welcome to bring their own soda or juice to work; however, sugar-based beverages will no longer be available for purchase in UH facilities after May 1. For tips on making healthy food and drink choices and improving your overall wellness, visit UHWellness.org. 

The UH Accountable Care Organization (UHACO) Provider and Facility Network became effective April 1.  Please continue to check the UHACO Provider Directory & Facility List for providers that have been added or removed. For your convenience, links to the UHACO Provider Directory and Facility List are provided below.

• UHACO Provider List - alphabetical
• UHACO Provider List - specialty
• UHACO Facility List

UHCare will be upgraded from version 5.0 to Allscripts version 5.5 on Tuesday, June 14. To familiarize UHCare users with the new look and feel of 5.5, the IT&S Training and Development team will provide the following role-based training sessions:

• Superuser nurses are required to attend a hands-on, classroom-based training session offered Monday, May 23 through early June.
  • To view the class schedule visit the IT&S Training Calendar. 
  • To enroll in a class call 216-286-2677 or log into the Learning Management System (LMS).
     
• Other training opportunities for UHCare users will include:
  • A physician-specific, computer-based training (CBT) session
  • A CBT for non-physician UHCare users
  • On-site demos and webinars
  • An online video, which provides a high-level overview of 5.5 features 

UH is investing in new technology to help access files on the shared drive (S drive) and personal drive (P drive) more quickly! The new technology, NetApp, will replace the current technology implemented approximately 10 years ago.

Action required: As IT&S prepares to install NetApp, the team requests employees delete any unneeded folders and files from the S and P drives by noon Friday, April 29. 

The IT&S Business Systems Group will upgrade MarkView to the most current version this week. The upgrade will provide improved functionality for Internet Expense (IExpense) approvers and Self-Service Invoice (SSI) approvers and requestors.

In preparation for this upgrade, please review the MarkView job aid. Training is also available via webinar on the following days:

• Tuesday, April 19, from 10-11 a.m.
• Thursday, April 21, from 3-4 p.m.
• Tuesday, April 26, from 3-4 p.m.
• Wednesday, April 27, from 10-11 a.m.

The UH Neurological Institute’s Center for Music and Medicine is seeking musically inclined employees to perform in the UH Case Medical Center Atrium as part of its free “Encore” concert series.

The Center for Music and Medicine is a collaboration between UH Case Medical Center and CWRU with the purpose of promoting healing, enhancing discovery of the neurological foundations of music, and communicating these discoveries to a variety of audiences.

For more information or to volunteer to perform, please contact Barbara Bryson at 216-983-5741 or email Barbara.Bryson@UHhospitals.org.

Congratulations to the following recipients of the 2011 YWCA Women of Professional Excellence Award:

• Francoise Adan, MD, Co-Medical Director, UH Connor Integrative Medicine Network and Director, Mood and Mindfulness Clinic
• Heather Harmon, Director, Human Resources
• Corinne Hurley, Director, Clinical Management
• Dawn Gubanc-Anderson, MSN, RN, NE-A, FACHE, and Chief Nursing Officer/Director of Nursing at UH Ahuja Medical Center and UH Twinsburg Urgent Care
• Robin Rowell, MSN, RN, CNP, and Vice President, UH Harrington-McLaughlin Heart & Vascular Institute
• Erika Whitney, DO

UH Movement Disorders Center has expanded its uses for botulinum toxin. Known for helping smooth wrinkles, botulinum toxin (including Botox) may now help patients with spasticity of the arms from cerebral palsy or following brain injury from stroke or multiple sclerosis.

In addition, the FDA recently approved Botox to treat chronic migraine headache in adults, noting it has been shown to be effective in the prevention of migraines, which are debilitating headaches that cause intense pulsing or throbbing pain and affect about 12 percent of Americans. 

Building a plan for retirement shouldn’t be overwhelming – Retirewise can help. Retirewise’s four-part seminar series will present a holistic view of key retirement issues.  Employees and their spouses or partners are invited to register, free of charge, for a series convenient for them. Click here to see available dates and times for 2011 UH Retirewise offerings. To learn more or to register, visit metliferetirewise.com or call 1-866-801-3547.  

Shape Up UH Spring Training Challenge participants are reminded to submit their first-round results by midnight Tuesday, April 19, via UHWellness.org/health. As a reminder, to be eligible to win a two-year lease for a Honda Fit, courtesy of Motorcars Honda, participants must complete the 12-week challenge.

Check out the latest edition of UH News Update on the intranet home page and get caught up on current news and events throughout the health system. For more information on UH News Update or to send story ideas for a future edition, email InternalCommunications@UHhospitals.org and put UH News Update in the subject line.

UH employees are invited to participate in systemwide blood drives during April at a variety of convenient locations. This week’s drives include UH Ahuja Medical Center and SWGHC-Brunswick Health Center (April 18); UH Chagrin Highlands Health Center and UH Landerbrook Health Center (April 21); and UH Twinsburg Health Center and UH Westlake Health Center (April 22).

Part of a monthly series featuring timely wellness topics, Robert Bruce Cameron, MD, UH Digestive Health Institute, will speak on colorectal health and answer audience questions Wednesday, April 27, from 6-7 p.m. at UH Ahuja Medical Center. To register for this free seminar, including complimentary light refreshments, call 216-593-5533 or visit UHAhuja.org/wellness.

Lace up your sneakers and join thousands of Northeast Ohioans as they come together to raise awareness for arthritis Saturday, April 30, at the Cleveland Metroparks Zoo. Sponsored by UH, the Cleveland Arthritis Walk is a non-competitive 5K (3.1 miles) event, with a one-mile option. The cost of registration, which includes admission to the Zoo and Rainforest, will be waived for walkers who raise more than $100. The event is a day of live music, entertainment, kids’ activities, giveaways and refreshments. All proceeds will benefit the Arthritis Foundation, Northeastern Ohio Chapter, and support local arthritis research as well as programs and services that help the nearly 1.5 million children and adults in the area living with arthritis. To form a team with family members and friends or join a UH team, visit 2011clevelandarthritiswalk.kintera.org.

The Employee Assistance Program (EAP) is sponsoring a brown bag workshop on Wednesday, April 20, from noon –1 p.m. in Kulas Auditorium titled, "How to Read a Credit Report and Interpret Your Score." Keynote speaker, Ram Mayekar, Consumer Credit Counseling Services, will educate participants on the five major components of an FICO score, the rating typically used by lenders to determine an individual’s creditworthiness.  Tips for improving credit scores and reducing debt will also be discussed.

UH Geauga Medical Center is a major sponsor of the 2011 Geauga Maple Festival, to be held April 28 – May 1 on Chardon Square. The main exhibitor tent will carry the UH name and the hospital’s programs and services will be featured at a prominent booth location. Dozens of UH Geauga Medical Center employees and their families will also participate in the grand parades, which step off at 3 p.m. on both Saturday and Sunday.

Handbags and jewelry will be on sale in the cafeteria April 21-22, from 9 a.m. to 4 p.m. A portion of the proceeds will benefit the Auxiliary of UH Case Medical Center. Cash, credit cards and payroll deductions will be accepted.

Click here to view updates and outages throughout the week.

Monday, April 18:
CPRPlus, scheduled maintenance from April 18 at 10 p.m. – April 19 at 1:30 a.m.

Tuesday, April 19:
Horizon HomeCare, scheduled maintenance from April 19 at 10 p.m. – April 20 at 2:30 a.m.

Physician Portal, scheduled maintenance from April 19 at 11 p.m. – April 20 at 5 a.m.

*Please share this issue of UH Weekly Report with team members who do not have access to e-mail.