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Frequently Asked Questions
Frequently Asked Billing Questions
How can I receive a copy of my itemized charges?
What is a deductible? A co-payment? Co-insurance?
What is the "Free Care Program" (HCAP- Healthcare Assurance Program)?
What is the best way for me to pay my bill and how will I know you received my payment?
What kind of charges/services are included in my hospital bill?
What kind of charges/services are included on my physician bill?
Who do I contact if I have a question or a problem with my hospital bill?
Who do I contact if I have a question or a problem with my University Hospitals Medical Group bill?
Who do I contact if I need to make changes or updates to my personal or insurance information?
Who is responsible for billing my insurance company?
Why am I being billed for "self-administered" drugs?
What does "out of network" mean?
When should my Medicare be billed secondary?
How will my payment be applied to my physician bill?
Who do I contact if I need to discuss a "quality of care" issue?
Who do I contact if I believe I've been a victim of fraud or identify theft regarding a hospital or physician bill?
What is the "Uninsured Charity Assistance Program"?