Logging in/Technical Difficulties

What do I do if I cannot recall my username/password?

If you are experiencing issues logging onto the site, follow the guidelines on the login page. The following options are available to assist you:

  • Password Hint
  • You can type your email address in the username field and click on the CLICK HERE link. This will only work however if you key in the same address of your account. The system will then email your password to you.
  • If the system does not recognize your email address or username, you should register as a new user.

How do I change my username or password?

You will need to be logged into your account to change your username or password. Upon logging in, you can click on the "My Account/Job Agent" link at the bottom of the page; then Edit Your Account Information.

What if I do not have an email address?

If you do have an email address you are given the option to create one at the time of registering and/or applying online.

How do I search for open positions?

On the Job Search page, you must select at least one search criteria (i.e Professional Area), then click on the Begin Search button at bottom of page.

Why didn't my search yield any results?

There are several different search criteria you can select when looking for a position (Professional Area, UH Facility, etc.). The more criteria you choose, the narrower your search results will be. You can broaden your search by selecting less criteria (e.g., only selecting an option within Professional Area or UH Facility).

If you still do not find a position of interest, it's possible we do not have openings at this time. You may enable the Job Agent function on our website. This will allow you to receive emails as soon as positions that match your area(s) of interest become available.

What is the purpose of Job Agent and how does it work?

The purpose of job agent is to be automatically notified via email of new positions as they are posted that match your area(s) of interest. After clicking on job agent, save your search criteria and you will automatically begin to receive an email as positions that match your criteria are posted. In doing this, it is not a submission of interest. Therefore, if a position does become available you will still need to apply for that position.

I can no longer find the position that I had recently applied to. Does that mean the position is filled?

Although that is a possibility, it may not be the case. The position may have also been removed from the site due to the volume of candidates. You may log into your account at any time to view the status of your resume for the positions in which you applied.

I am unable to find all of my certifications and/or licensures within the drop down list. What should I do?

The list of certifications and licensures within the drop down list are comprehensive, yet not all inclusive. If you have a certification or licensure that is not included within this list, you may select "Other" from the drop down and type it in within the open text field.

What if I do not have a resume?

If you do not have a resume, you are given the option to build one at the time of selecting the "Apply Now" button. This is done by clicking the box that says "I do not have a resume."

Status, Process and Communication

Why haven't I been receiving emailed notifications from UH regarding the status of my resume?

In support of becoming paperless, much of UH's communication from recruitment is via email. All emailed correspondence is sent to the email address that you have noted within your account. If you have not been receiving notifications from us, please log back into your account and verify your email address. This can be done via the "My Account/Job Agent" link at the bottom of the page.

What is the best way for me to know the status of my resume?

You may log into your account on the website and click on the "Track Your Jobs" link to view all the positions in which you have applied, along with the status of your resume associated to that position. In addition, emailed notifications will automatically be sent to the email address you have on file.

Why does my status say "Not Selected" if I meet the qualifications for the job?

The recruiter will review your resume against the minimum requirements for the job and will only contact those whose qualifications most closely match what the hiring manager is looking for. Depending upon the volume of responses the recruiter will also consider the preferred qualifications as noted in the job description. Therefore, if you are not selected, it does not necessarily mean that you do not meet the qualifications for the job.

What does it mean when my status says "Qualifications Under Review"?

This status means that your resume is currently being reviewed by a recruiter and a decision will be made in regards to next steps. If you continue on to the next step of the process, then you will receive a call from recruitment. If you do not meet the qualifications for the position and/or if other candidates are being pursued whose credentials more closely fit the requirements of the job, then you will be notified via email.